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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Vallett

March 20, 2025

5  out of  5
rating by Mark Vallett
"I’ve been with State Farm for many years. They have always taken good care of me. Never a runaround or a “we have to look into it” kind of response. This office in particular has always been very easy and nice to work with. Highly recommend."
We responded:
"Thank you, Mark, for your kind words and for being a loyal part of our State Farm family for so many years! I'm glad to know that our office has consistently provided you with straightforward and helpful service. Your recommendation means a lot to us. If you ever need anything or have questions, we're here to assist!"
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Anna Caroline

March 17, 2025

5  out of  5
rating by Anna Caroline
"Yuliza is the BEST. I went in knowing nothing about car insurance but she explained everything so well and helped create a custom plan for me without any pressure. Highly recommend State Farm!"
We responded:
"Thank you, Anna Caroline, for sharing your experience! I'm happy to hear that Yuliza was able to guide you through the process and tailor a plan to fit your needs. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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David Bradford

February 20, 2025

5  out of  5
rating by David Bradford
"Seriously best insurance ever. Jonny is THE coolest. 10/10 would recommend"
We responded:
"Thank you, David! I'm glad to hear that you're satisfied with our insurance services. Jonny is indeed a fantastic part of our team, and we're grateful for his dedication. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Corinne La Bella

February 16, 2025

5  out of  5
rating by Corinne La Bella
"I was blown away by the excellent customer service that I received from Jonny. He was personable, knowledgeable, kind and extremely helpful. One of the most pleasant experiences I’ve had with an insurance company maybe ever. Thank you, Jonny and Team!"
We responded:
"Thank you, Corinne, for sharing your experience! I'm glad to hear that Jonny provided such exceptional service. It's wonderful to know that his personable and knowledgeable approach made your experience with us so pleasant. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Andrea Holler

January 21, 2025

5  out of  5
rating by Andrea Holler
"These guys made it super easy to get car an renters insurance. Ky from the Rexburg office is super friendly"
We responded:
"I'm glad to hear that you found the process of getting insurance easy with us, Andrea! Ky from our Rexburg office is indeed a great asset to our team, and I'm happy to know you had a positive experience with him."
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Astrid Alcántara

January 17, 2025

5  out of  5
rating by Astrid Alcántara
"Mr Pula helped me a ton, because of him everything was smoother. Definitely chose the right place!"
We responded:
"Thank you, Astrid, for your wonderful feedback! I'm happy to know that our office was able to make your experience smoother. We're grateful you chose us for your insurance needs. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Fatima Alcantara

January 14, 2025

5  out of  5
rating by Fatima Alcantara
"Agent Pula is diligent and thorough. He took the time to listen and solve our situation. Thank you!"
We responded:
"Thank you, Fatima, for sharing your experience! I'm glad to know that Pula was diligent and thorough in addressing your situation. It's wonderful to have team members who truly listen and solve issues effectively. If you have any more questions or need further assistance, feel free to reach out to our office."
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Ana Sofía Yescas

January 13, 2025

5  out of  5
rating by Ana Sofía Yescas
"Todos son muy amables, responden a todas las preguntas que uno tiene y dan diferentes opciones de lo que uno puede hacer. También responden siempre que uno manda mensaje o llama."
We responded:
"¡Gracias, Ana Sofía, por tus amables palabras! Estoy muy contento de saber que nuestro equipo ha sido útil y ha respondido a todas tus preguntas. Nos esforzamos por ofrecer diferentes opciones y estar siempre disponibles para nuestros clientes. Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Estamos aquí para ti!"
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Zachary Conner

December 4, 2024

5  out of  5
rating by Zachary Conner
"I have been with State Farm for three and a half years and this office for two of them. I don't have enough nice things to say about them. The staff are very friendly, welcoming, knowledgeable and helpful. Recently Bernie was able to save us a ton of money that can now be used elsewhere or saved. I highly recommend using this office for any of your insurance needs from car insurance to renter's and life insurance."
We responded:
"Thank you Zachary for your insurance business and for being a loyal customer of our office and State Farm. My team and I are here to help in anyway when it comes to auto, renters and life insurance! I am glad we were able to help save you money! "
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Andrew Kerr

November 21, 2024

5  out of  5
rating by Andrew Kerr
"Nice to work with would recommend"
We responded:
"Andrew, thank you for your kind words and recommendation. I'm glad you had a positive experience working with us. If you ever need further assistance, we're here to help! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Mr. Markit

November 19, 2024

5  out of  5
rating by Mr. Markit
"They can reliably work with you on almost anything. Very dependable."
We responded:
"Thank you, Markit, for your kind words! I'm happy to know that you find our team dependable and versatile. We always strive to be reliable and meet your needs. If you ever need further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Andre Vasser

November 14, 2024

5  out of  5
rating by Andre Vasser
"Excellent service. Bernie is the best. Thank you!"
We responded:
"Andre, thank you for your kind words! I'm glad to hear that Bernie provided you with excellent service. We're grateful to have him on our team. If you ever need anything else, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Taylor Hamblin

November 13, 2024

5  out of  5
rating by Taylor Hamblin
"Tessa has been with State Farm for many years and is very knowledgeable and kind. She has taught me a lot about insurance. I turn to her when I have questions or concerns. She’s friendly, helpful, genuine, and reliable. Thank you Tessa!"
We responded:
"Thank you, Taylor, for sharing your experience! I'm happy to hear that Tessa has been such a valuable resource for you over the years. Her knowledge and kindness are truly appreciated, and it's wonderful to know she has been able to assist you with your insurance needs. We’re grateful to have her on our team. If you ever have more questions or need further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Jordan LaBar

November 5, 2024

5  out of  5
rating by Jordan LaBar
"Love State Farm! They are so kind and patient!"
We responded:
"Jordan, thank you for your wonderful review! I'm glad to know you had such a positive experience with our team. We strive to be kind and patient with our customers. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Toni Llewellyn

November 1, 2024

5  out of  5
rating by Toni Llewellyn
"Outstanding service! Bernie is incredibly helpful. He always answers all of my questions with patience and clarity. I couldn’t be more satisfied with the coverage and support I receive from Mark‘s office."
We responded:
"Toni, thank you for your wonderful review! I'm glad to hear that Bernie has been so helpful and patient in answering all your questions. It's great to know you’re satisfied with the coverage and support from our office. We’re always here to assist with any future needs you may have. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Jason Clark

October 30, 2024

5  out of  5
rating by Jason Clark
"I had a great experience with State Farm in Idaho. Their customer service was fantastic, especially from Ky. They even helped me to transfer my insurance when I moved out of state and made the process so much easier. If you are looking for insurance in Idaho I highly recommend Mark Hancock!"
We responded:
"Jason, thank you for sharing your positive experience! I'm glad Ky and our team could assist with your insurance transfer and make the process smoother for you. We appreciate your recommendation and are always here to help with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Emily Baer

October 29, 2024

5  out of  5
rating by Emily Baer
"I had some questions about my auto insurance and they were super helpful and kind. I also have been thinking about life insurance but really just wasn’t sure about it and they were so great in helping me understand the benefits of life insurance and it was so affordable too! Honestly best State Farm agency I’ve ever interacted with. I’ve been with State Farm for a while in Washington and Utah, but this agency is by far the most helpful and genuine."
We responded:
"Emily, thank you so much for your wonderful review! I'm glad our team could assist you with your auto insurance questions and help you understand the benefits of life insurance. It's great to know you found our service both helpful and genuine. We truly appreciate your kind words and your loyalty to State Farm. If you have any more questions or need further assistance, we're always here for you! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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suresh babu Krishnavelu

October 28, 2024

5  out of  5
rating by suresh babu Krishnavelu
"Amazing Service!!Bernie is very good at providing information."
We responded:
"Thank you, Suresh! I'm glad you had an amazing experience with our service. Bernie is indeed excellent at providing information, and we're grateful to have him on our team. If you need any further assistance, we're here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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limmpo nkomfe

October 28, 2024

5  out of  5
rating by limmpo nkomfe
"My experience with State Farm was exceptional. From their friendly and knowledgeable team to their commitment to customer satisfaction, I wholeheartedly recommend Ky to anyone searching for reliable insurance services. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. Forever grateful"
We responded:
"Thank you for your wonderful review! I'm glad to hear that you had such a positive experience with our team. We truly appreciate your recommendation and are grateful for your trust in our services. If you ever need further assistance, don't hesitate to reach out! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Whitney Roehr

October 25, 2024

5  out of  5
rating by Whitney Roehr
"I called in last week and was helped by KY. I was impressed with the customer service and my questions were answered in a way I could clearly understand. Would highly reccomend!"
We responded:
"Thank you for sharing your experience! I'm glad KY was able to assist you effectively and provide clear answers to your questions. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Profile photo of griffin payne (Griffmon2000)

griffin payne (Griffmon2000)

October 25, 2024

5  out of  5
rating by griffin payne (Griffmon2000)
"They were able to show me a better deal that I had for me and my girlfriend, with triple the coverage at over half the price. Great offer, so we took it immediately."
We responded:
"Griffin, thank you for sharing your experience! I'm happy we could offer you and your girlfriend a better deal with triple the coverage at a lower price. It's great to know you found our offer valuable. If you have any further questions or need assistance, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Profile photo of Alexa Cook

Alexa Cook

October 25, 2024

5  out of  5
rating by Alexa Cook
"Ky was very helpful to my needs and was very clear in the steps I needed to take as my insurance journey began. Because of Ky, State farm is an insurance company I know I can trust!!"
We responded:
"Thank you, Alexa, for your wonderful review! I'm happy to know that Ky was able to assist you effectively and provide clear guidance as you began your insurance journey. Your trust in State Farm means a lot to us. If you ever have any questions or need further assistance, our office is here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Hailey Ostler

October 25, 2024

5  out of  5
rating by Hailey Ostler
"Most costumer services calls suck but Ky was so kind talking with me! He made sure to give me all the options and details me and my husband would have needed. I would recommend talking to him! Hard to find that kind of help!"
We responded:
"Thank you, Hailey! I'm glad Ky was able to assist you and your husband with such kindness and thoroughness. It's wonderful to know you found the help you needed. We appreciate your recommendation and are always here for any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Marshall Roehr

October 25, 2024

5  out of  5
rating by Marshall Roehr
"Was honestly super quick and easy to get everything squared away. Me and new wife have been a little confused because we were switching off parents insurance and Ky was super helpful. Knew exactly what we needed and even explained everything so that I understood it. Almost up sold me... almost. 10/10 would recommend. KY is my gy!"
We responded:
"Marshall, I'm glad to hear that you and your wife had a smooth experience transitioning your insurance! It's wonderful that Ky was able to provide the clarity and assistance you needed. We're grateful for your recommendation and happy to have Ky on our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Kase Ostler

October 24, 2024

5  out of  5
rating by Kase Ostler
"Ky was super helpful with getting us our quote"
We responded:
"Thanks, Kase! I'm glad Ky could assist you with your quote. We appreciate your feedback and look forward to helping you with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"