State Farm® Insurance Agent Mark Hancock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jordan LaBar
November 5, 2024
5
out of
5
rating by Jordan LaBar
"Love State Farm! They are so kind and patient!"
We responded:
"Jordan, thank you for your wonderful review! I'm glad to know you had such a positive experience with our team. We strive to be kind and patient with our customers. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Toni Llewellyn
November 1, 2024
5
out of
5
rating by Toni Llewellyn
"Outstanding service! Bernie is incredibly helpful. He always answers all of my questions with patience and clarity. I couldn’t be more satisfied with the coverage and support I receive from Mark‘s office."
We responded:
"Toni, thank you for your wonderful review! I'm glad to hear that Bernie has been so helpful and patient in answering all your questions. It's great to know you’re satisfied with the coverage and support from our office. We’re always here to assist with any future needs you may have. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Jason Clark
October 30, 2024
5
out of
5
rating by Jason Clark
"I had a great experience with State Farm in Idaho. Their customer service was fantastic, especially from Ky. They even helped me to transfer my insurance when I moved out of state and made the process so much easier. If you are looking for insurance in Idaho I highly recommend Mark Hancock!"
We responded:
"Jason, thank you for sharing your positive experience! I'm glad Ky and our team could assist with your insurance transfer and make the process smoother for you. We appreciate your recommendation and are always here to help with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Emily Baer
October 29, 2024
5
out of
5
rating by Emily Baer
"I had some questions about my auto insurance and they were super helpful and kind. I also have been thinking about life insurance but really just wasn’t sure about it and they were so great in helping me understand the benefits of life insurance and it was so affordable too! Honestly best State Farm agency I’ve ever interacted with. I’ve been with State Farm for a while in Washington and Utah, but this agency is by far the most helpful and genuine."
We responded:
"Emily, thank you so much for your wonderful review! I'm glad our team could assist you with your auto insurance questions and help you understand the benefits of life insurance. It's great to know you found our service both helpful and genuine. We truly appreciate your kind words and your loyalty to State Farm. If you have any more questions or need further assistance, we're always here for you! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
suresh babu Krishnavelu
October 28, 2024
5
out of
5
rating by suresh babu Krishnavelu
"Amazing Service!!Bernie is very good at providing information."
We responded:
"Thank you, Suresh! I'm glad you had an amazing experience with our service. Bernie is indeed excellent at providing information, and we're grateful to have him on our team. If you need any further assistance, we're here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
limmpo nkomfe
October 28, 2024
5
out of
5
rating by limmpo nkomfe
"My experience with State Farm was exceptional. From their friendly and knowledgeable team to their commitment to customer satisfaction, I wholeheartedly recommend Ky to anyone searching for reliable insurance services. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. Forever grateful"
We responded:
"Thank you for your wonderful review! I'm glad to hear that you had such a positive experience with our team. We truly appreciate your recommendation and are grateful for your trust in our services. If you ever need further assistance, don't hesitate to reach out! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
W.O.W ART
October 25, 2024
5
out of
5
rating by W.O.W ART
"I called in last week and was helped by KY. I was impressed with the customer service and my questions were answered in a way I could clearly understand. Would highly reccomend!"
We responded:
"Thank you for sharing your experience! I'm glad KY was able to assist you effectively and provide clear answers to your questions. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
griffin payne (Griffmon2000)
October 25, 2024
5
out of
5
rating by griffin payne (Griffmon2000)
"They were able to show me a better deal that I had for me and my girlfriend, with triple the coverage at over half the price. Great offer, so we took it immediately."
We responded:
"Griffin, thank you for sharing your experience! I'm happy we could offer you and your girlfriend a better deal with triple the coverage at a lower price. It's great to know you found our offer valuable. If you have any further questions or need assistance, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Alexa Cook
October 25, 2024
5
out of
5
rating by Alexa Cook
"Ky was very helpful to my needs and was very clear in the steps I needed to take as my insurance journey began. Because of Ky, State farm is an insurance company I know I can trust!!"
We responded:
"Thank you, Alexa, for your wonderful review! I'm happy to know that Ky was able to assist you effectively and provide clear guidance as you began your insurance journey. Your trust in State Farm means a lot to us. If you ever have any questions or need further assistance, our office is here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Hailey Ostler
October 25, 2024
5
out of
5
rating by Hailey Ostler
"Most costumer services calls suck but Ky was so kind talking with me! He made sure to give me all the options and details me and my husband would have needed. I would recommend talking to him! Hard to find that kind of help!"
We responded:
"Thank you, Hailey! I'm glad Ky was able to assist you and your husband with such kindness and thoroughness. It's wonderful to know you found the help you needed. We appreciate your recommendation and are always here for any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Marshall Roehr
October 25, 2024
5
out of
5
rating by Marshall Roehr
"Was honestly super quick and easy to get everything squared away. Me and new wife have been a little confused because we were switching off parents insurance and Ky was super helpful. Knew exactly what we needed and even explained everything so that I understood it. Almost up sold me... almost. 10/10 would recommend. KY is my gy!"
We responded:
"Marshall, I'm glad to hear that you and your wife had a smooth experience transitioning your insurance! It's wonderful that Ky was able to provide the clarity and assistance you needed. We're grateful for your recommendation and happy to have Ky on our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Kase Ostler
October 24, 2024
5
out of
5
rating by Kase Ostler
"Ky was super helpful with getting us our quote"
We responded:
"Thanks, Kase! I'm glad Ky could assist you with your quote. We appreciate your feedback and look forward to helping you with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Sarah Baer
October 24, 2024
5
out of
5
rating by Sarah Baer
"I spoke with Kyren Ostler and he was super helpful with getting coverage for my car! I highly recommend!"
We responded:
"Sarah, thank you for your wonderful review! I'm glad Kyren was able to assist you with your car coverage. We appreciate your recommendation and are always here to help with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Janice Ojeda
October 24, 2024
5
out of
5
rating by Janice Ojeda
"Ky has been most helpful and kind. The customer service was outstanding making the entire experience seamless and smooth! I highly recommend working with Ky for future needs! :)"
We responded:
"Thank you, Janice, for your wonderful review! I'm happy to hear that Ky provided such helpful and kind service, making your experience seamless and smooth. Your recommendation means a lot to us. If you need any assistance in the future, don't hesitate to reach out! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Kayla Lambros
October 24, 2024
5
out of
5
rating by Kayla Lambros
"Ky was super kind and knowledgeable! I appreciated his expertise."
We responded:
"Kayla, I'm glad you found Ky to be kind and knowledgeable. We appreciate your recognition of his expertise. If you need any further assistance, feel free to reach out! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Cody Robison
October 24, 2024
5
out of
5
rating by Cody Robison
"Ky was awesome and great to work with!"
We responded:
"Hi Cody, Ky is a fantastic part of our team, and I'm happy to hear you had a great experience working with him! Your feedback means a lot to us. If you need any further assistance, we're always here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Ty Ty
October 24, 2024
5
out of
5
rating by Ty Ty
"Bernard did a great job personalizing my insurance package, providing the best deals and options, and listing the pros and cons. I also received more coverage just by switching for around the same price, so I am a happy camper."
We responded:
"Thank you, Ty Ty, for sharing your positive experience! I'm glad Bernard could personalize your insurance package and provide you with the best deals and options. It's great to know you received more coverage at a similar price. Your satisfaction is important to us, and we're here for any future needs or questions. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Robbyn Gill
October 24, 2024
5
out of
5
rating by Robbyn Gill
"Yuliza at Mark Hancock’s State Farm office has always helped me find the best rates and is very responsive to all of my emails! She helped me transfer my policies from another state. I was able to take care of everything via email and did not have to go to the office at all. Very convenient!"
We responded:
"Robbyn, thank you for your wonderful review! I'm glad to hear that Yuliza has been able to assist you with finding the best rates and making your policy transfer seamless. It's great that you found the email process convenient and efficient. We appreciate your feedback and look forward to continuing to serve your insurance needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Miriana Boling
October 23, 2024
5
out of
5
rating by Miriana Boling
"State Farm was recommended to me by family and friends and I tried it and was pleasantly surprised by their customer service; prompt, effective, efficient, and friendly."
We responded:
"Miriana, thank you for your wonderful review! I'm happy you found our customer service to be prompt, effective, efficient, and friendly. We truly appreciate your family's and friends' recommendations and are grateful for the opportunity to assist you. If you ever need anything in the future, our office is here to help. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Tatiana
October 23, 2024
5
out of
5
rating by Tatiana
"When we moved to this area I called to get a quote and they were super helpful and really nice. They work with you and where you’re at but also making sure you get the best coverage you can get. I worked with Ky and he was super respectful and very knowledgeable and could answer all my questions. Definitely would recommend them everyone."
We responded:
"Tatiana, thank you for your wonderful review! I'm glad to hear that our team was able to assist you effectively when you moved to the area. It's great to know that Kyren provided you with respectful and knowledgeable service and answered all your questions. We appreciate your recommendation and are always here to help with any future needs! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
William Bloodworth II
October 19, 2024
5
out of
5
rating by William Bloodworth II
"Outstanding Customer Service!! I called on a Thursday after 5:PM, but KY picked up the phone even though it was late. I needed insurance right then and there and KY answered my questions and stayed on the phone with me until I had coverage for my home and car; that very day! Not like our previous insurance company, which allowed our insurance to lapse without even sending notice it was about to expire or coming up for renewal; which left us completely unprotected! KY Got us insured on the spot! Outstanding customer service and peace of mind! When employees are watching the clock and locking the door sometimes even early stayed to the bitter end took my call, took care of my family outstanding!"
We responded:
"William, thank you for sharing your experience! I'm glad KY could assist you promptly, especially after hours. It's important to us that you feel secure with your home and auto coverage. We appreciate your kind words about our customer service and dedication. If you need anything else, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Eric oliphant
October 11, 2024
5
out of
5
rating by Eric oliphant
"I have used State Farm insurance for many years.. through multiple cars and a few mortgages. They have always treated me with respect. They have provided fantastic service and knowledge."
We responded:
"Eric, thank you for your loyalty and for sharing your positive experience with us! I'm happy to know that our team has consistently treated you with respect and provided fantastic service and knowledge over the years. We're grateful for your trust through multiple cars and mortgages. If you ever need anything in the future, we're here to help! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Kelley Smith
October 11, 2024
4
out of
5
rating by Kelley Smith
"Very quick and easy quote, knowledgeable representative, and straightforward information. Excellent care."
We responded:
"Kelley, thank you for your positive feedback! I'm glad you found the quote process quick and easy, and that our representative provided knowledgeable and straightforward information. We strive to offer excellent care and appreciate your recognition. If you have any further questions or need assistance, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Yuliza Tolbert
October 8, 2024
5
out of
5
rating by Yuliza Tolbert
"My husband and I got life insurance here and it was a super fast and easy process. It’s nice to know that my husband will receive help if anything ever happens to me."
Natalia Flores Santa Maria
October 7, 2024
5
out of
5
rating by Natalia Flores Santa Maria
"Bernie was the kindest! He explained every option that was available for me and walked me through how to use the app and all its features. Excellent customer service."
We responded:
"Natalia, thank you for your wonderful review! I'm glad Bernie was able to provide you with such excellent service and guide you through all the options and app features. We always aim to ensure our clients feel informed and supported. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"