Reviews
State Farm® Agent Mark Hancock
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Leave us a review
Get a quote today
What our customers say about us...
Zoran Calic
October 20, 2026
"Bernie Faraimo was amazing, he spoke calmly and spoken efficiently fantastic gentleman to work with,will continue to do business. Thank you so much"
We responded:
"Zoran, thank you for taking the time to leave us a review! I'm glad to hear that Bernie provided you with such a positive experience. We appreciate your continued business and support. Feel free to reach out if you need anything else!"
Darin Fisher
October 15, 2026
"I have been insured by this agency since my first car. I have always received extremely friendly and professional service. Maddie today was exceptionally nice and helpful. I will be with them as long as I am able."
We responded:
"Thank you, Darin! I'm glad to hear you've consistently experienced friendly and professional service with us. We're grateful for your ongoing trust and look forward to serving you for many years to come. If there's anything else we can assist you with, just let us know!"
Emilee Brown
October 12, 2026
"Really good to work with and very understanding wish situation you are in"
We responded:
"Emilee, thank you for taking the time to leave us a review! I'm happy to hear that you found our team understanding and easy to work with. We strive to support our customers in every situation. Let us know if we can help with anything else!"
John Duncan
October 9, 2026
"Good customer service. Very helpful and responsive with policy questions."
We responded:
"John, thank you for taking the time to leave us a review! I'm happy to hear that you found our customer service helpful and responsive. We always aim to assist with any policy questions you have. Feel free to reach out if you need anything else!"
oscar ronald lopez rivas
October 8, 2026
"Me sentí muy bien atendido le agradezco a yuliza por su atención"
We responded:
"¡Gracias por tu reseña, Oscar! Me alegra saber que te sentiste bien atendido y que Yuliza pudo brindarte la atención que necesitabas. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Chuck Fuller
October 5, 2026
"YULIZA was extremely helpful getting us insurance thru State Farm and getting us a good quote quickly and answering all the questions I had about our new policy."
We responded:
"Chuck, thank you for taking the time to leave us a review! I'm glad to hear that Yuliza was able to assist you with your insurance needs and provide a good quote promptly. We always strive to answer all your questions and make the process smooth. Feel free to reach out if you need anything else!"
Wade Thomas
September 30, 2026
"Very helpful. I purchased a truck in Chicago and am driving it back to Idaho. Yuliza was extremely helpful and friendly. Great job!"
We responded:
"Wade, thank you for taking the time to leave us a review! I'm happy to hear that Yuliza was able to assist you with your truck purchase and make the process smooth for your drive back to Idaho. We appreciate your kind words and support. Let us know if we can help with anything else!"
Kisha Natasha
September 8, 2026
"Yuliza Tolbert was exceptional! She does a great job with helping understand all the plans and figuring out the best one for me! I love that she took time to get to know me personally, fostering an environment that is welcoming! Thank you Yuliza for your service!"
We responded:
"Thank you, Kisha! I'm really happy to hear that Yuliza made your experience with us so positive. It's important to us that you feel understood and welcomed while choosing the right plan. We appreciate your feedback and are here if you need anything else!"
Misael Payan
September 2, 2026
"Super quick service"
We responded:
"Misael, thank you for the 5 stars! I'm happy to hear you experienced quick service with us. Let us know if we can help with anything else!"
Samantha Tregaskes
August 26, 2026
"Yuliza, at the front desk, was very personable. She was honest and friendly and not too pushy. She did a great job of showing us the options and getting us a good price. We were very happy with our time there."
We responded:
"Thank you, Samantha! I'm glad to hear that Yuliza made your visit a positive experience by being personable and helpful. It's great to know you were happy with the options and pricing she provided. We're always here if you need anything else!"
Cheri Chesnut
August 25, 2026
"Quick informative and helpful"
We responded:
"Cheri, thank you for taking the time to leave us a review! I'm happy to hear that you found our service quick and informative. We're always here to help if you need anything else!"
Anna Paige Christofferson
August 24, 2026
"This is such a wonderful office! We had such an easy time setting up our car and renters insurance. Yuliza from the Mark Hancock State Farm office was especially kind and helpful!"
We responded:
"Anna, thank you for taking the time to leave us a review! I'm happy to hear that setting up your insurance was a smooth process. Yuliza is indeed a great asset to our team, and I'll be sure to pass along your kind words to her. We're always here to help if anything comes up!"
Scott Galer
August 20, 2026
"Yuliza and the folks at Mark Hancock State Farm have given me so much confidence and peace of mind in the process of moving all our insurance coverage to State From from a previous company that we were with for several decades. We are not only saving money, we also feel like we have better service and new friends."
We responded:
"Scott, thank you for taking the time to leave us a review! I'm really happy to hear that Yuliza and our team have made your transition to State Farm smooth and reassuring. It's great to know you're enjoying both the savings and the service. We're here for you, so feel free to reach out if you need anything else!"
Peter Butcher
August 18, 2026
"5 Star! Professional, polite, attentive, and spot on. A family member needed renters insurance for college, 10 minutes later, we had the policy in our email. Thank you State Farm."
We responded:
"Peter, thank you for the 5 stars! I'm happy to hear that we could quickly assist your family member with their insurance needs. We strive to provide professional and attentive service, and it's great to know we hit the mark for you. We're always here if you need anything else!"
Butch Pearson
July 24, 2026
"I called no less then 10 different places for my insurance and nope Cameron was not the cheapest but he provided great customer service and was very good about making time to answer all my questions now I have state farm"
We responded:
"Butch, thank you for taking the time to leave us a review! I'm happy to hear that Cameron provided you with great customer service and was able to answer all your questions. We're glad to have you with State Farm. Let us know if we can help with anything else!"
Kethanne Acey
June 3, 2026
"Jonny saved me a lot of money! Thank you Jonny!"
We responded:
"Thank you, Kethanne! I'm glad Jonny was able to help you save money. We appreciate your feedback and are here if you need anything else!"
jesus arreaga
June 1, 2026
"Johnny and Marco Hancock were amazing to work with. They helped me find renter’s insurance that fit my needs and budget as a student. They took the time to explain my options, answered all my questions, and worked hard to find the best coverage at the lowest cost possible. Their customer service and attention to detail were excellent. I highly recommend them to anyone looking for insurance and great customer support!"
We responded:
"Thank you, Jesus! I'm really happy to hear that Johnny and I were able to assist you in finding the right renter's insurance. It's great to know we provided excellent service and attention to detail. We appreciate your recommendation and are here if you need anything else!"
Seth Tucker
May 29, 2026
"Jonny did a great job helping me get my policy active"
We responded:
"Seth, thank you for taking the time to leave us a review! I'm glad Jonny was able to assist you in getting your policy active. We appreciate your feedback and support. Don't hesitate to reach out if you need anything!"
Jill Ratcliff
May 28, 2026
"Jonny was very helpful in answering my questions and reviewing my options. He explained everything clearly and was patient with me."
We responded:
"Thank you for taking the time to leave us a review, Jill! I'm happy to hear that Jonny was able to assist you with your questions and provide clear explanations. We always aim to make sure our customers feel informed and comfortable with their options. Feel free to reach out if you need anything else!"
Parker Clifton
May 26, 2026
"Jonny helped us out and it was zero hassle. Highly recommend!"
We responded:
"Hey Parker, thank you for taking the time to leave us a review! I'm happy to hear that Jonny made things easy for you. We always aim to provide hassle-free service. We appreciate your support!"
Tami Peters
May 22, 2026
"Great to work with! Tessa is especially knowledgeable and helpful. I would 100% recommend working with her!"
We responded:
"Thank you, Tami! I'm happy to hear that Tessa was able to provide you with knowledgeable and helpful service. We appreciate your recommendation and are glad to have you as part of our office family. Let us know if we can help with anything else!"
Caleb Woolley
May 5, 2026
"We worked with Jonny and he was super knowledgeable and helpful. He gave us his personal recommendations and advice and explained everything really well. He ended up saving us a ton of money, we got a much better quote than anybody else."
We responded:
"Thank you, Caleb! I'm happy to hear that Jonny was able to provide you with valuable advice and help you save money. Our team is dedicated to offering the best service possible, and it's great to know you received a quote that met your needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
Savage Industries Inc
May 4, 2026
"This office is Awesome!! The staff are very friendly and helpful. Definitely a place to get all your insurance needs fulfilled. Tessa is extremely patient and so helpful, especially dealing with Mentally Disabled Adults. Thanks guys for everything you do in Rexburg!!!!"
We responded:
"Thank you, Savage Industries Inc! I'm so happy to hear that you had a positive experience with our office. It's wonderful to know that Tessa and the team were able to assist you effectively, especially with such care and patience. We appreciate your support and are always here to help with any insurance needs in Rexburg. Let us know if there's anything else we can do for you!"
Aaron Silver
May 2, 2026
"Jonny was nice, chill and he set up my account and also was able to add on a renters thing I thing I needed for half the price of the other insurance company I got a quote from. No brainer- best insurance to use in all of Rexburg(specifically this location)"
We responded:
"Thank you, Aaron! I'm happy to hear that Jonny was able to assist you with setting up your account and adding the coverage you needed. It's great to know you found our service valuable and affordable. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Nic steers
April 28, 2026
"Dare I say one of the best. Easy to work with and get the coverage I need. He is knowledgeable so conversations are quick. Whole prosses took less then a half hour. Definitely would recommend his services."
We responded:
"Thank you, Nic! I'm happy to hear that you found the process easy and efficient. Your recommendation means a lot. If you ever need anything else, feel free to reach out!"