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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kethanne Acey

Kethanne Acey

June 3, 2026

5  out of  5
rating by Kethanne Acey
"Jonny saved me a lot of money! Thank you Jonny!"
We responded:
"Thank you, Kethanne! I'm glad Jonny was able to help you save money. We appreciate your feedback and are here if you need anything else!"
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jesus arreaga

June 1, 2026

5  out of  5
rating by jesus arreaga
"Johnny and Marco Hancock were amazing to work with. They helped me find renter’s insurance that fit my needs and budget as a student. They took the time to explain my options, answered all my questions, and worked hard to find the best coverage at the lowest cost possible. Their customer service and attention to detail were excellent. I highly recommend them to anyone looking for insurance and great customer support!"
We responded:
"Thank you, Jesus! I'm really happy to hear that Johnny and I were able to assist you in finding the right renter's insurance. It's great to know we provided excellent service and attention to detail. We appreciate your recommendation and are here if you need anything else!"
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Seth Tucker

May 29, 2026

5  out of  5
rating by Seth Tucker
"Jonny did a great job helping me get my policy active"
We responded:
"Seth, thank you for taking the time to leave us a review! I'm glad Jonny was able to assist you in getting your policy active. We appreciate your feedback and support. Don't hesitate to reach out if you need anything!"
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Jill Ratcliff

May 28, 2026

5  out of  5
rating by Jill Ratcliff
"Jonny was very helpful in answering my questions and reviewing my options. He explained everything clearly and was patient with me."
We responded:
"Thank you for taking the time to leave us a review, Jill! I'm happy to hear that Jonny was able to assist you with your questions and provide clear explanations. We always aim to make sure our customers feel informed and comfortable with their options. Feel free to reach out if you need anything else!"
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Parker Clifton

May 26, 2026

5  out of  5
rating by Parker Clifton
"Jonny helped us out and it was zero hassle. Highly recommend!"
We responded:
"Hey Parker, thank you for taking the time to leave us a review! I'm happy to hear that Jonny made things easy for you. We always aim to provide hassle-free service. We appreciate your support!"
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Tami Peters

May 22, 2026

5  out of  5
rating by Tami Peters
"Great to work with! Tessa is especially knowledgeable and helpful. I would 100% recommend working with her!"
We responded:
"Thank you, Tami! I'm happy to hear that Tessa was able to provide you with knowledgeable and helpful service. We appreciate your recommendation and are glad to have you as part of our office family. Let us know if we can help with anything else!"
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Caleb Woolley

May 5, 2026

5  out of  5
rating by Caleb Woolley
"We worked with Jonny and he was super knowledgeable and helpful. He gave us his personal recommendations and advice and explained everything really well. He ended up saving us a ton of money, we got a much better quote than anybody else."
We responded:
"Thank you, Caleb! I'm happy to hear that Jonny was able to provide you with valuable advice and help you save money. Our team is dedicated to offering the best service possible, and it's great to know you received a quote that met your needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Savage Industries Inc

May 4, 2026

5  out of  5
rating by Savage Industries Inc
"This office is Awesome!! The staff are very friendly and helpful. Definitely a place to get all your insurance needs fulfilled. Tessa is extremely patient and so helpful, especially dealing with Mentally Disabled Adults. Thanks guys for everything you do in Rexburg!!!!"
We responded:
"Thank you, Savage Industries Inc! I'm so happy to hear that you had a positive experience with our office. It's wonderful to know that Tessa and the team were able to assist you effectively, especially with such care and patience. We appreciate your support and are always here to help with any insurance needs in Rexburg. Let us know if there's anything else we can do for you!"
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Aaron Silver

May 2, 2026

5  out of  5
rating by Aaron Silver
"Jonny was nice, chill and he set up my account and also was able to add on a renters thing I thing I needed for half the price of the other insurance company I got a quote from. No brainer- best insurance to use in all of Rexburg(specifically this location)"
We responded:
"Thank you, Aaron! I'm happy to hear that Jonny was able to assist you with setting up your account and adding the coverage you needed. It's great to know you found our service valuable and affordable. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Nic steers

April 28, 2026

5  out of  5
rating by Nic steers
"Dare I say one of the best. Easy to work with and get the coverage I need. He is knowledgeable so conversations are quick. Whole prosses took less then a half hour. Definitely would recommend his services."
We responded:
"Thank you, Nic! I'm happy to hear that you found the process easy and efficient. Your recommendation means a lot. If you ever need anything else, feel free to reach out!"
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Nicole Blanco

April 16, 2026

5  out of  5
rating by Nicole Blanco
"Service was smooth, easy and convenient. Office was quiet and welcoming. Recommended 🙂"
We responded:
"Thank you, Nicole! I'm happy you found our service smooth and convenient. It's great to know you felt welcomed in our office. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
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Hyrum Garmon

April 16, 2026

5  out of  5
rating by Hyrum Garmon
"Punctual and knowledgeable team"
We responded:
"Thank you, Hyrum, for your feedback! I'm glad to hear that our team's punctuality and knowledge met your expectations. We’re committed to providing excellent service, and your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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Tracy Smith

April 13, 2026

5  out of  5
rating by Tracy Smith
"Very professional and helpful."
We responded:
"Thank you, Tracy! I'm happy to know you found our service professional and helpful. Our team is dedicated to providing the best experience possible. Let us know if there's anything else we can assist you with!"
Profile photo of Alexandre Lima

Alexandre Lima

April 8, 2026

5  out of  5
rating by Alexandre Lima
"Great! They’re awesome! Yuliza is the best!"
We responded:
"Thank you, Alexandre! I'm happy to hear you had a great experience with us. Yuliza is indeed fantastic, and we're grateful to have her on our team. If you need anything else, feel free to reach out!"
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Phillip Viazzo

March 31, 2026

5  out of  5
rating by Phillip Viazzo
"Very good and easy to work with👍"
We responded:
"Thank you, Phillip! I'm happy to hear that you found working with us to be easy and enjoyable. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Emma Baczuk

Emma Baczuk

March 31, 2026

5  out of  5
rating by Emma Baczuk
"Jonny is so helpful and genuine. He helps me get the best prices while making sure I get the coverage I need. Highly recommend!!"
We responded:
"Thank you, Emma, for your wonderful feedback! I'm happy to hear that Jonny has been helpful in finding the best prices and coverage for you. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Brandon Jacobson

Brandon Jacobson

March 31, 2026

5  out of  5
rating by Brandon Jacobson
"Yuliza was very helpful when I needed to change my truck insurance. She was polite and responsive and knew how to help me all through text as I was working. Great service!"
We responded:
"Thank you, Brandon! I'm happy to hear that Yuliza was able to assist you with your truck insurance change so effectively. Our team is dedicated to providing excellent service, and it's great to know that Yuliza's efforts made a positive impact. If you need anything else, feel free to reach out!"
Profile photo of Alejandro Vasquez

Alejandro Vasquez

March 30, 2026

5  out of  5
rating by Alejandro Vasquez
"Im.so happy with the customer service.. there so.kind of people specifically with my agent Yuliza she so helpful and kind"
We responded:
"Alejandro, thank you for your wonderful feedback! I'm glad to hear that you had a positive experience with our team, especially with Yuliza. We’re committed to providing helpful and kind service to all our customers. If you need anything else, feel free to reach out!"
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Brandon Jeppsen

March 27, 2026

5  out of  5
rating by Brandon Jeppsen
"I’ve had a great experience working with Mark’s office to help me get my insurance needs met. Mattie did an amazing job answering my questions and help me see opportunities that I’ve missed in my various insurance plans. I would highly recommend getting your insurance through Mark Hancock."
We responded:
"Thank you so much, Brandon! I am truly delighted to hear about your positive experience with our office. Your feedback means a lot to us, and we sincerely appreciate your recommendation. Please know that we are always here to assist you with any future questions or needs you might have. Thank you once again for choosing us as your trusted service provider!"
Profile photo of Noah Foushee

Noah Foushee

March 27, 2026

5  out of  5
rating by Noah Foushee
"Mr. Hancock and his team were very professional, personable, quick and efficient. I know these are buzzwords, but when I called it felt like I was calling my buddy down the street to help me out. I'm not sure how a claim would go through them as I never had to, but I would feel confident in their advocacy for my claim through the system."
We responded:
"Thank you, Noah, for your kind words! I'm glad to hear that you felt comfortable and supported by our team. It's our goal to make every interaction feel personal and efficient. If you ever need assistance or have questions in the future, feel free to reach out. We’re here to help!"
Profile photo of Amy Braach Hart

Amy Braach Hart

March 26, 2026

5  out of  5
rating by Amy Braach Hart
"Always great service!"
We responded:
"Thank you, Amy! I'm happy to know you consistently receive great service from us. We appreciate your support and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Sabrina Stowell

Sabrina Stowell

March 26, 2026

5  out of  5
rating by Sabrina Stowell
"Been with them for 3 years. Yuliza is WONDERFUL. They are so easy to contact, and they are very patient with me when I have a million questions. I got paid fairly when my car was totaled. I am very happy with this office. Personalized service. Thank you, Mark Hancock and team!"
We responded:
"Thank you, Sabrina! I'm glad to hear about your positive experience with our office and that Yuliza has been so helpful. It's great to know you feel supported and valued, especially during your claim process. We're always here to provide personalized service and answer any questions you might have. Thanks for being with us for the past three years! Let us know if there's anything else we can do for you."
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Nillson Guerrero

March 24, 2026

5  out of  5
rating by Nillson Guerrero
"Esta oficina es la mejor atención son muy amables. 🫂"
We responded:
"¡Gracias, Nillson! Me alegra saber que recibiste una atención amable en nuestra oficina. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of bailey roundy

bailey roundy

March 21, 2026

5  out of  5
rating by bailey roundy
"Jonny has truly illuminated the importance of insurance for me. As a college student, I appreciate that he secured the best rates, tailored to my budget and needs. His friendly and understanding approach over the phone, combined with his ability to connect on a personal level, made the entire process a pleasure. Thanks for being the best!"
We responded:
"Thank you, Bailey! I'm happy to hear that Jonny was able to make the insurance process enjoyable and informative for you. It's great to know that he was able to find rates that fit your budget and needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Sam Lazenby

Sam Lazenby

March 20, 2026

5  out of  5
rating by Sam Lazenby
"Best experience. Thank you Jonny"
We responded:
"Thank you, Sam! I'm glad to hear you had such a positive experience with Jonny. We appreciate your feedback and are always here to help with any of your insurance needs. Thanks for choosing us!"