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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shaley Herrick

Shaley Herrick

March 19, 2026

5  out of  5
rating by Shaley Herrick
"I love this office! I have gotten my insurance through them for several years and have always gotten great service and pricing. I am renting a car and Yuliza was able to get me all squared away and answer all my questions about good coverage for my trip. I really appreciate her!"
We responded:
"Thank you, Shaley! I'm so happy to hear that you've enjoyed our service over the years. Yuliza is indeed a valuable part of our team, and I'm glad she could assist you with your coverage. We appreciate your trust and are here for any future needs. Let us know if there's anything else we can do for you!"
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Bryce Wilson

March 13, 2026

5  out of  5
rating by Bryce Wilson
"Jonny was such a helpful worker, would definitely ask for him"
We responded:
"Thank you, Bryce! I'm happy to hear that Jonny was able to assist you so effectively. We appreciate your feedback and look forward to helping you with any future insurance needs. Let us know if there's anything else we can do for you!"
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David Amador

March 13, 2026

5  out of  5
rating by David Amador
"The people at State Farm are always so nice and friendly, willing to help with whatever you need"
We responded:
"Thank you, David! I'm happy to hear that our team at State Farm has been friendly and helpful. We’re committed to providing the best service possible. Let us know if there's anything else we can assist you with!"
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Jay Smith

March 13, 2026

5  out of  5
rating by Jay Smith
"I had a great experience with Yuliza she went out of her way to help me and save me some money, State Farm has always covered my claims."
We responded:
"Thank you for your review, Jay! I'm happy to hear that Yuliza provided you with excellent service and helped you save money. It's wonderful to know that State Farm has consistently met your needs. If you ever need anything else, feel free to reach out!"
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Thisiswhatnow

March 13, 2026

5  out of  5
rating by Thisiswhatnow
"Bernie helped me get my business insured with awesome liability limits for a great rate compared to what we were paying"
We responded:
"Thank you, Thisiswhatnow! I'm happy to hear that Bernie was able to assist you with securing excellent liability coverage at a competitive rate. Our team is dedicated to providing top-notch service and ensuring our customers receive the best options available. If you need any further assistance, feel free to reach out!"
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Claire Adams

March 13, 2026

5  out of  5
rating by Claire Adams
"Sharing details: Cam gave us a great experience!!"
We responded:
"Thank you for your review, Claire! I'm happy to know you had a great experience with us. Our team is dedicated to delivering excellent service, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out!"
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Allen

March 13, 2026

5  out of  5
rating by Allen
"Cam was awesome! He helped me understand life insurance better!"
We responded:
"Thank you, Allen! I'm glad you had a great experience learning about insurance. We appreciate your feedback and are always here to help with any questions you might have. Let us know if there's anything else we can do for you!"
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Sana Kalra

March 12, 2026

5  out of  5
rating by Sana Kalra
"Very Helpful"
We responded:
"Thank you, Sana! I'm happy to know you found our service very helpful. If there's anything else you need, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Sana Dhankhar

Sana Dhankhar

March 12, 2026

5  out of  5
rating by Sana Dhankhar
"super helpful"
We responded:
"Thank you, Sana! I'm happy to hear that you found our service super helpful. If there's anything else you need, feel free to reach out. We’re here to help!"
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Olivia Wynkoop

March 12, 2026

5  out of  5
rating by Olivia Wynkoop
"super helpful, and very nice!!!"
We responded:
"Thank you, Olivia! I'm happy to hear that you found our service helpful and our team friendly. We’re here to assist you with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Anna M

March 12, 2026

5  out of  5
rating by Anna M
"Mark was so patient and understanding!"
We responded:
"Thank you for your review, Anna! I'm happy that our team's patience and understanding made a positive impact on your experience. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
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Sanjana Parasu

March 12, 2026

5  out of  5
rating by Sanjana Parasu
"Mark was so helpful, best customer service. I don’t usually write google reviews but genuinely a great experience!"
We responded:
"Thank you, Sanjana! I'm glad you had a great experience with our service. We truly appreciate you taking the time to share your thoughts, especially since you don't usually write reviews. If you ever need anything else, feel free to reach out!"
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Madison Collingwood

March 12, 2026

5  out of  5
rating by Madison Collingwood
"He was so helpful and I had a great experience."
We responded:
"Thank you, Madison! I'm happy to hear you had a great experience with our office. Your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
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Brad Collingwood

March 12, 2026

5  out of  5
rating by Brad Collingwood
"Experienced agent with friendly, knowledgeable staff who provide excellent, personalized service."
We responded:
"Thank you, Brad! I'm happy to know that you appreciated the personalized service and found our team friendly and knowledgeable. We strive to provide excellent support to all our customers. If you ever need anything else, feel free to reach out!"
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cesar palmero

March 12, 2026

5  out of  5
rating by cesar palmero
"Excellent service—recommended."
We responded:
"Thank you, Cesar, for your recommendation! I'm happy you had an excellent experience with our service. If you ever need assistance, feel free to reach out. Thanks for choosing us!"
Profile photo of Denise Collingwood

Denise Collingwood

March 12, 2026

5  out of  5
rating by Denise Collingwood
"Great staff and service."
We responded:
"Thank you, Denise! I'm happy to hear you appreciated our staff and service. We’re committed to providing excellent support to all our customers. Let us know if there's anything else we can assist you with!"
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Gaby Guzman

March 12, 2026

5  out of  5
rating by Gaby Guzman
"Great team and atmosphere when you walk in! Friendly employees who are knowledgeable and make everything easy to understand! Wouldn’t take my business anywhere else!"
We responded:
"Thank you, Gaby! I'm happy to hear that you enjoy the atmosphere and find our team friendly and knowledgeable. We strive to make everything clear and straightforward for our customers. Your loyalty means a lot to us. Let us know if there's anything else we can do for you!"
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Cameron Collingwood

March 12, 2026

5  out of  5
rating by Cameron Collingwood
"Helped me get and save on my Life and Health there. Such great and helpful staff!"
We responded:
"Thank you, Cameron! I'm happy to hear that our team was able to assist you with your insurance needs. We appreciate your kind words about our staff. If you ever need further assistance, feel free to reach out!"
Profile photo of Darin Fisher

Darin Fisher

March 11, 2026

5  out of  5
rating by Darin Fisher
"I have been insured by this agency since my first car. I have always received extremely friendly and professional service. Maddie today was exceptionally nice and helpful. I will be with them as long as I am able."
We responded:
"Thank you, Darin! I'm glad to hear you've consistently experienced friendly and professional service with us. We're grateful for your ongoing trust and look forward to serving you for many years to come. If there's anything else we can assist you with, just let us know!"
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aiden mcmullan

March 10, 2026

5  out of  5
rating by aiden mcmullan
"I had a great experience working with Jonny at State Farm. He was extremely helpful, patient, and took the time to explain all of my coverage options in a way that was easy to understand. Instead of rushing through things, he made sure I actually knew what I was getting and helped me find a policy that fit both my needs and my budget."
We responded:
"Thank you, Aiden, for sharing your experience! I'm happy to hear that Jonny was able to assist you so effectively and provide clarity on your coverage options. Our team is dedicated to ensuring you find the right policy that suits your needs and budget. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Ethan Nelson

March 10, 2026

5  out of  5
rating by Ethan Nelson
"I had a great experience with this State Farm. I particularly want to recognize Jonny Baczuk. The way he helped me set up my policy was quick, easy, and very convenient. He's kind, personable, and very good at his job."
We responded:
"Ethan, thank you for sharing your experience! I'm happy to hear that Jonny made setting up your policy a breeze. We take pride in making the process as smooth and convenient as possible. If you need anything else, feel free to reach out!"
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Hailey

March 9, 2026

5  out of  5
rating by Hailey
"Very friendly and helpful people, I highly recommend them!"
We responded:
"Thank you, Hailey! I'm happy to know you found our team friendly and helpful. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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David

March 8, 2026

1  out of  5
rating by David
"I was with State Farm for seven years and never had to use my coverage once. When I moved to Rexburg, I switched to Mark Hancock’s office from a Nevada office, and everything was fine for about a year. Then I got a new debit card and tried to update my payment method in the app. For some reason, the app kept removing my new card and switching the payment back to my expired card. Because of that, my coverage kept getting canceled. I had to call the office every billing period so they could take the payment over the phone. Each time they said it was fixed, but the next day the expired card would be set as the primary payment method again. It made absolutely no sense. I complained multiple times, but they never resolved the issue. After five months of calling them repeatedly to fix it, they even tried charging me over $40 in fees because the expired card “failed.” At that point I was done and canceled my policy. Not long after, Progressive reached out and offered me full coverage for much less. I went from paying around $140 a month for bare minimum coverage to about $65 a month for full coverage with Progressive. Overall, I would not trust this office. The staff was difficult to deal with, and State Farm has significantly increased their prices since 2020—even though I have a clean driving record and never once had to file a claim."
We responded:
"David, we appreciate you taking the time to bring this to our attention. We are very sorry for the frustration caused by the persistent issues with your digital payment updates and the resulting fees. We strive to provide reliable support, and it is clear we fell short of meeting your needs in this instance. While we cannot control corporate app functionality or broader market rate increases, we value your feedback as it helps us improve our local service and troubleshooting efforts. We wish you the very best moving forward."
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James Petersen

March 6, 2026

5  out of  5
rating by James Petersen
"Mark and his staff are great. I started with them when Steve Bjorn still owned the place. He treated customers like family, and Mark has continued that tradition. Mark has earned my trust and my business."
We responded:
"Thank you, James! I'm happy to know that you feel like part of our family. It's wonderful to hear that our team has continued to provide the service you value. We appreciate your trust and look forward to serving you for many years to come. Let us know if there's anything else we can assist you with!"
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Jenna Deinert

December 4, 2025

5  out of  5
rating by Jenna Deinert
"Yuliza was so incredibly helpful! As a first time insurance buyer I was unsure of some things. She helped me understand what I wanted to know. Great experience, I feel like I’m in good hands."
We responded:
"Thank you, Jenna! I'm happy to hear that Yuliza was able to assist you as a first-time insurance buyer. It's wonderful that you feel confident and well-informed. If you have any more questions or need further assistance, feel free to reach out anytime!"